A Quality Management System is a formal system that documents processes, procedures and responsibilities for achieving quality policies and objectives. It helps to co-ordinate all the activities in an organization to meet the regulatory requirements as well as customer requirements.
ISO 9001 is the international standard which specify the requirement of Quality Management System. QMS improves effectiveness & efficiency on a continuous basis.
The adoption of a QMS is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development.
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Benefits of Quality Management System:
Greater efficiency – by following QMS the ability to achieve an end goal (Customer Satisfaction) with no or little wastage with more of efforts and energy
QMS is a regulation for successful working practices.
QMS improves the risk managements and also evidence based decision making since QMS says to follow and store all the data as documented, which will be helpful to rectify the risks, it gives the more opportunities of not to be repeat again. The documented data will helps as evidence to take decision for the future business work or processes.
QMS will increase participation of the employees since QMS guides to be consistent in the operations of an organization, it will leads to improve productivity, it will reduce the costing which needs to spend by the organization. It will increase the efficiency to provide better service to the customers. Leads to the Customer Satisfaction. Since more number of satisfied customer, more service can be provide to more and more customers it will enhance the brand’s reputation.
These benefits will ultimately give higher profits and more customer are satisfied.
Quality Management System Principles –
- Customer Focus
- Leadership
- Engagement of People
- Process Approach
- Evidence-Based Decision Making
- Relationship Management
- Continual Improvement