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ISO 20000-1:2018

ISO 20000-1:2018

ISO 20000-1:2018 is an international standard Certification Consultants that focuses on Information Technology Service Management (ITSM). It provides a framework for organizations to establish, implement, maintain, and continually improve their IT service management system. The standard was developed to help organizations deliver high-quality IT services and meet the needs and expectations of their customers.

ISO 20000-1:2018 is a valuable tool for organizations that want to improve their IT service management practices, enhance customer satisfaction, and achieve operational excellence in the field of information technology. It is recognized globally and can help organizations remain competitive by aligning their IT services with best practices and international standards.


Key points and principles related to ISO 20000-1:2018:


ISO 20000-1:2018 outlines requirements for an organization’s IT service management system. It covers the planning, design, transition, delivery, and improvement of IT services.

Process-Based Approach

The standard encourages organizations to adopt a process-based approach to managing their IT services. This means defining and following well-structured processes for service management.

Customer Focus

ISO 20000-1:2018 emphasizes the importance of understanding and meeting customer requirements. It encourages organizations to align their IT services with the needs and expectations of their clients.

Continual Improvement

Continuous improvement is a fundamental principle of the standard. Organizations are expected to regularly review and enhance their IT service management processes and performance.

Service Design and Transition

The standard provides guidelines for the effective design and transition of IT services. This includes planning, testing, and managing changes to ensure they are delivered successfully.

Service Delivery and Operations

ISO 20000-1:2018 also covers the ongoing delivery and operation of IT services. It includes aspects like incident management, problem management, and service-level management.

Performance Monitoring and Measurement

Organizations are required to establish performance indicators and metrics to monitor the effectiveness and efficiency of their IT service management processes.

Risk Management

The standard acknowledges the importance of identifying and managing risks associated with IT services to ensure service continuity and security.

Compliance and Documentation

ISO 20000-1:2018 stresses the need for documentation and compliance with the standard’s requirements. This includes creating policies, processes, and records.


Organizations can seek certification against ISO 20000-1:2018 to demonstrate their compliance with the standard. Certification is often used as a way to show customers and stakeholders that an organization is committed to providing high-quality IT services.


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ISO certification consultants

ISO certification is a globally recognized standard that signifies your commitment to quality, safety, and environmental responsibility. It can help your business improve processes, gain a competitive edge, and build trust with customers and partners.

The choice of ISO standard depends on your industry and business goals. Our experts can help you assess your needs and select the most appropriate standard, such as ISO 9001 for quality management or ISO 14001 for environmental management

The ISO certification process typically involves five key stages: Gap analysis, documentation, implementation, internal audit, and certification audit. Our team guides you through each step to ensure a successful certification.

The time it takes to get ISO certified varies depending on factors like the standard chosen, the complexity of your organization, and your readiness. On average, it can take anywhere from a few months to over a year.

The cost of ISO certification depends on factors like the standard, the size of your organization, and the complexity of your processes. We provide customized quotes based on your specific needs.

Yes, ISO certification is accessible to businesses of all sizes. There are standards tailored for smaller organizations, and our experts can help you scale the certification process to fit your needs.

An ISO certification firm plays a crucial role in providing guidance, conducting audits, and ensuring that your organization complies with the ISO standard's requirements. We help you navigate the entire certification journey.

ISO certifications are typically valid for three years. During this period, your organization will be subject to surveillance audits to ensure continued compliance with the standard.

If your organization does not meet the ISO standard's requirements during the certification audit, you'll have the opportunity to address the non-conformities and undergo a re-audit. Our team will work with you to help you achieve certification.

To maintain ISO certification, you must continually monitor and improve your processes. Regular surveillance audits will be conducted to ensure compliance. Our consultants can assist you in this ongoing process.

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