How to Get ISO Certification in Jordan – Process, Timeline & Cost :

Step-by-Step Process: How to Get ISO Certification in Jordan

Follow this structured and practical ISO certification roadmap designed for businesses in Amman, Irbid, Zarqa, Aqaba, Russeifa, Madaba and other key cities in Jordan.

Initial Consultation & Scope Definition

In the first step, an ISO consultant or your internal project owner reviews your business model, core processes, regulatory needs and customer expectations to identify the most suitable ISO standard for your organization in Jordan.

During this consultation, the scope of certification is clearly defined – including locations, departments, products and services – so that the ISO project is aligned with your growth plans, tender requirements and risk profile.

• Clarify business objectives, target markets and tender needs.
• Select relevant ISO standard(s) such as ISO 9001, ISO 14001, ISO 45001, ISO 27001, etc.
• Define certification scope covering sites, services and key processes.

Gap Analysis

A structured gap analysis is carried out to compare your existing processes, records and controls with the requirements of the selected ISO standard.

This step highlights what is already working well and pinpoints missing procedures, forms or controls that must be developed before the external certification audit.

• Review current policies, SOPs, checklists and records.
• Map each ISO clause to your current practices.
• Generate a clear gap analysis report with priority actions.

Documentation Development

Based on the gap analysis, customized ISO documentation is created to match your operations in Jordan – not just copied templates.

This typically includes manuals, policies, procedures, process maps, risk assessments, forms, logs and registers that demonstrate effective control over quality, safety, environment or information security.

• Develop or refine top-level policies aligned with ISO requirements.
• Draft process-wise SOPs and workflows reflecting your real practices.
• Create mandatory records: risk registers, incident logs, training records, etc.

Implementation & Staff Training

The approved procedures and formats are rolled out across departments, and employees are trained on how to follow and record the new system requirements.

Practical trainings, toolbox talks and awareness sessions help teams in production, HR, finance, sales, IT and other functions consistently apply the ISO management system in day-to-day operations.

• Conduct awareness and role-based ISO training programs.
• Start using new forms, checklists and monitoring mechanisms.
• Collect implementation evidence (records, logs, meeting minutes).

Internal Audit

Once the system has been running for a reasonable period, an internal audit is performed to verify whether the documented procedures are being followed effectively.

Trained internal auditors or external consultants review samples of records, interview staff and check compliance against ISO clauses, identifying non-conformities and improvement opportunities.

• Prepare and execute an internal audit plan and checklist.
• Document findings as non-conformities, observations and good practices.
• Assign corrective actions with clear owners and target dates.

Management Review Meeting

Senior management in your Jordan office (or regional leadership) formally reviews the performance of the ISO management system in a structured Management Review Meeting.

Inputs typically include audit results, customer feedback, process performance, incident data, risk status, resource needs and improvement opportunities, with clear decisions and action plans recorded.

• Review key KPIs, compliance status and risk registers.
• Decide on resources, trainings and improvements required.
• Record minutes, decisions and assigned responsibilities.

Stage 1 Audit (Document Review)

An accredited ISO certification body conducts the Stage 1 audit, mainly focused on reviewing your documented system and readiness for full certification.

The auditor checks whether mandatory documents exist, are properly controlled and reflect your actual operations in Jordan, and may raise concerns that need to be closed before Stage 2.

• Remote or on-site review of manuals, procedures and records.
• Clarification of scope, audit plan and key process owners.
• Receive a Stage 1 report with any conditions for moving to Stage 2.

Stage 2 Audit (On-site Compliance Audit)

In Stage 2, the certification body auditor visits your site(s) in Jordan to verify that your team is following the ISO system in practice and that records support compliance.

The auditor walks through departments, interviews employees, checks process controls, legal compliance and evidence of continual improvement, then reports any non-conformities found.

• On-site verification of implementation and effectiveness.
• Sampling of records: logs, reports, calibration, maintenance, HR, etc.
• Receive a detailed audit report listing minor/major non-conformities.

Corrective Actions & Certification Decision

For each non-conformity raised in the audit, your team investigates root cause, implements corrective actions and submits evidence to the certification body within the agreed timeline.

Once the auditor is satisfied that all major and minor issues are effectively closed, the certification body takes the final decision and issues your ISO certificate valid typically for three years.

• Prepare corrective action plans with root cause analysis.
• Submit supporting records, updated procedures or training evidence.
• Receive formal ISO certificate and certification scope statement.

Surveillance Audits (Annual)

After certification, annual surveillance audits are conducted by the certification body to ensure your ISO management system continues to operate effectively and remains compliant.

These visits focus on key processes, legal compliance, customer feedback and continual improvement, helping your organization in Jordan sustain ISO benefits throughout the three-year cycle.

• Plan yearly internal audits and management reviews before surveillance.
• Keep documents and records updated and easily accessible.
• Use audit findings to drive ongoing improvement, not just compliance.